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We want you to be happy with the products that you purchase from us so in addition to your legal rights to return your purchase to us within 7 working days, if you’re not completely satisfied with your purchase please contact us and we’ll gladly exchange it or refund. That’s the Chemco promise. For store collection orders, we would request that you return your order back to store for a refund. For home delivery orders, or if you are unable to return your purchase back to store, we’ll arrange with our delivery partner to collect the products from you. Prior to collection, we would ask that you ensure your purchase is repackaged in a suitable manner, ideally using the original delivery packaging. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase. If you ordered and paid for the product in store, you can claim your refund by taking your receipt and delivery note to any of our stores. If your order is damaged or faulty, we will refund the delivery charge too. Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider.
As you would expect, there are some exceptions for example, made to measure items, sheds or outside buildings once they are treated and items that have hygiene packaging or seals which have been removed can not be returned.